Sunday, June 3, 2007

Problem viewing stats in my timezone

Last updated: June 7, 2007, 7:49 AM Eastern (UTC -4 America/New York)

Bug Report: My stats reports are not displaying properly, and my customized timezone is in the range of UTC-5 to UTC-11:

  • I selected a timezone within the range of UTC-5 to UTC-11 for my BlogPatrol account.
  • When I check my stats, I see only the basic stats for Total Visitors and Hits as well as Today's Visitors and Hits.
  • I am unable to view any of the detailed graphs or reports that show Visitor Activity, Visitor Technology, and Detailed Analysis Of The Last 25 Visitors.
Error: The stats reporting gets broken when the calendar date of your selected timezone is one day behind the BlogPatrol server's calendar date:
  • BlogPatrol's servers are running on "UTC-4 America/New York" and the corresponding calendar date is now June 3, 2007, as of the posting of this bug report.
  • Any timezone for which the date is still June 2, 2007, is causing the system to render only the basic stats totals. None of the stats graphics and reports are visible.
  • The bug goes away when the calendar date of your timezone catches up to the calendar date of the server timezone.
Temporary Fix: Login to your BlogPatrol account and change the timezone to "UTC-4 America/New York", which is the timezone of the BlogPatrol servers.
  • You will be able to see all your stats reports when your timezone is the same as the server's timezone.
  • This suggestion is recommended as a temporary fix only, until we resolve this error.

Status: Unresolved

  • Bug reported on 6/2/2007
  • Identified error on 6/3/2007
  • Identified temporary fix on 6/3/2007
  • Testing solution on 6/5/2007
  • Solution failed testing... back to the drawing board on 6/6/2007
  • ...We are working actively to resolve this error...
Long-term solution: We are currently researching additional solution options to this error since the first try didn't work; we'll be posting updates as soon as we have more info.

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