Saturday, October 16, 2010

Issues, Fixes & Enhancements

Updated October 16, 2010:

Thanks to everyone for your feedback on BlogPatrol issues and enhancements. We're operating BlogPatrol with part-time resources, so we rely on your active support to help us provide you the best service within our means:
  • DEPLOYED as of August 23, 2010:  Display your blog's Top Blogs ranking under the Account Settings portion of your Account Login and Control Panel.
  • DEPLOYED as of August 18, 2010:  Improved presentation and organization of the data in the Detailed Visitors Logs report. 
  • DEPLOYED as of July 10, 2010:  A search functionality on the Top Blogs page that allows anyone to search publicly listed blogs.  If a blog is found, then the search will display the blog's rank, hit counts, and stats (if public).
  • DEPLOYED as of July 5, 2010:  Improved the Clear Stats functionality.  BlogPatrol users are now able to clear visitor counts/details, clear hit counts, or clear all.  One warning though is that all clear functions are permanent and therefore cannot be reversed.
  •  DEPLOYED as of May 25, 2010:  Upgraded and updated the database table that holds the reference IP addresses and corresponding country names.  (A user reported that the country counter is not working for Russia (.ru) and Turkey (.tr).)
  • DEPLOYED as of May 21, 2010:  Synchronized time / time zone on classic stats reporting with regular stats reporting.
  • DEPLOYED as of May 17, 2010:  Corrected formatting errors that were causing error messages to display in Internet Explorer for the BlogPatrol homepage. 
  • DEPLOYED as of December 30, 2009:  Improvements that have made the "Custom Upload" function, and the "Account Settings" form, easier to use.
  • DEPLOYED on December 19, 2009: Finally, after nearly five (part-time) months of design, development and testing, we are ready to deploy the new customizable features for the BlogPatrol counter widget icons. The new features will allow users to [1] create invisible/camouflaged icons, [2] upload and design custom visible/stealth icons, and [3] design their own visible icons, in addition to the [4] system icons currently available.

  • TURNED OFF CO-REGISTRATION ADS as of November 7, 2009: Thanks to a tip from a new user, I discovered that the advertiser I was working with to provide co-registration offers during the new user sign-up process was spamming new users with way too many ads and even pop-up ads. I have terminated the relationship with that advertiser and disabled the co-registration ads until I can do this in a way that does not spam BlogPatrol users.
  • ANALYZED as of August 3, 2009: Analyzing feasibility and cost/benefit of future enhancements, including placing an upper limit on daily number of visitors tracked, implementing an HTML-only counter code, providing a new set of BlogPatrol counter icons, and also allowing for the upload of custom icons by users.
  • CLOSED as of July 28, 2009: A couple of users reported that the "Ban IP" function was not working properly. We tested this issue, but were unable to find any errors with the system. If you continue to find otherwise, please post a comment.
  • COMPLETED as of July 24, 2009: Made sure that the revamped Top Blogs pages displays only those accounts which have opted-in to the "Include my site in the BlogPatrol Top Blogs List" option.
  • COMPLETED as of July 22, 2009: Fixed a bug in the recently added "Blog Name" data field, which was not correctly saving phrases that contain apostrophes (') or quotations ("").
  • COMPLETED as of July 20, 2009: Updated BlogPatrol signup instructions and screen shots. Updated directions and screen shots for installing BlogPatrol on Blogger Blogspot blogs.
  • COMPLETED as of July 19, 2009: In testing round two of customizing the TITLE TAG of the Top Blogs pages so they correspond to the settings of each BlogPatrol user account. Expecting to have this feature live by July 20.
  • COMPLETED as of July 15, 2009: Customized the TITLE TAG of all stats page types (1, 2, 3, 4, and 5) so they correspond to the public/private settings and blog name or Blog URL of each BlogPatrol user account.
  • COMPLETED as of July 11, 2009: Released further refinements to the "Retrieve Counter Code" form. We have made it easier for users to copy the BlogPatrol code so that they can paste it into their blog.
  • COMPLETED as of July 5, 2009: Created a new data field that allows users to name their blog as part of their BlogPatrol account. For example, the address of this blog is http://thepatrolblog.blogspot.com/, but the name or title of it is The Patrol Blog.
  • COMPLETED as of June 30, 2009: Expanded the amount of data provided in BlogPatrol reports. For example, increasing the display from 25 to 50 visitors in the Detailed Analysis of the Last 25 Visitors report.
  • COMPLETED as of June 23, 2009: Expanded the functionality of the Top Blogs page. Instead of listing only the Top 100 blogs, the page will provide links to scroll through all blogs that have opted to be ranked by their number of hits. We will be implementing the changes within the next 48 hours.
  • COMPLETED as of June 11, 2009: Improving the format of extra long usernames as they are displayed in the left navigation pane.
  • COMPLETED as of June 10, 2009: Improvements to the Retrieve Counter Code page that will make it easier for users to view and copy the code for their BlogPatrol accounts.
  • COMPLETED as of May 25, 2009: Implemented new bug fixes to make sure that the BlogPatrol reports are consistent in relation to each other regarding the number of unique visitors being reported by each report (e.g., data in the "Details of Last 25 Visitors" versus data in the "Hourly Visitors for Today" and the "Today's Visitors").
  • COMPLETED as of May 25, 2009: Implemented additional bug fixes on the hourly stats reports to ensure that the time stamps match correctly to the time of day in relation to the time zone of each user's account. We'd also like to recognize the author of Authentic Designer Items For LESS for her help in reporting and testing this issue.
  • COMPLETED as of May 23, 2009: The URL validation script on the signup form was not accepting a trailing slash at the end of corrrect addresses.
  • COMPLETED as of May 12, 2009: Implemented enhancements that make the BlogPatrol contact form easier to understand and use.
  • COMPLETED as of May 2, 2009: We have completed upgrades that doubled the RAM on our Dell PowerEdge 2900 server from 24 GB to 48 GB RAM.
  • COMPLETED as of April 20, 2009: The CAPTCHA that was formerly installed on our signup, contact and lost password forms received many complaints. We have implemented a new CAPTCHA, which we expect to perform very well. Please let us know if you find otherwise.
  • COMPLETED as of April 7, 2009: Made enhancements to the new user signup process that will require new users to validate the spelling of their username, blog URL and email address. These improvements will help to ensure that BlogPatrol account information is entered correctly. Ensured that default value of "Starting Counter Value" is equal to zero. Updated signup instructions to reflect these changes.
  • COMPLETED as of March 16, 2009: Fixed distortion in formatting of stats reports that would occur when the URL of a BlogPatrol user's blog site was greater than 44 characters in length.
  • ADDED as of March 13, 2009: Co-registration offers and discounts to the new user signup process. New users can choose to skip the co-registration process entirely, or to select those offers which appeal to them.
  • RESOLVED as of March 13, 2009: BlogPatrol accounts are sometimes increasing their visitor counters with NON-UNIQUE PAGEVIEWS (i.e., HITS), instead of UNIQUE VISITORS based on IP address of the visitor's computer. BlogPatrol counters are intended to count each IP address as a unique visitor during a given 24-hour period.
  • COMPLETED as of March 13, 2009: Visitors using the Chrome browser by Google are being reported as using the Apple Safari browser. We need to update our code to recognize new browsers such as Chrome, Flock and others.
  • COMPLETED as of December 22, 2008: We have rebuilt the operating system on the BlogPatrol server. This work caused BlogPatrol to be down for about 36 hours. We are operational again, however, as of December 21. Thank you for your patience.
  • COMPLETED as of November 25, 2008: Full Server Audit: I have terminated the contract with my previous server administration company, SeeksAdmin. I am glad to announce that I have contracted with the excellent company named Red Audit, which has initiated a full audit and hardening of the server. Red Audit has already found and corrected numerous problems.
  • RESOLVED as of November 2, 2008: At least some of the cities in time zones such as UTC+1, UTC+2 and UTC+3 are to a large extent wrong. As examples, Athens and Instanbul are listed as UTC+2, but they are actually in UTC+3. A detailed code review is required to determine if such cities are being affected by Daylight Savings Time changes, etcetera. Thank you, Νεκατομένος ο ερχόμενος, for calling this to our attention!
  • FIXED as of October 17, 2008: We have resolved the issues (a) pertaining to the "keyword" data not appearing in all reports and (b) relating to the "Self-referring/Bookmarker" result being displayed so frequently for reports containing referrer information. I will need to write a blog post explaining this.
  • RESUMING BUG FIXES, September 22, 2008: I'm sorry for the work stoppage on my end. I've had a number of issues outside of BlogPatrol that I had to resolve. I am, however, resuming the analysis and bug fixing this week with my contractor and will post another update soon.
  • FIXED as of August 21, 2008: We have resolved the database slow response times which made it difficult for users to login and view their stats. The problem was the bug fix that was installed to get the Details of Last 25 Visitors report to coincide with the other reports.
  • CLOSED as of July 20, 2008: Open call to our users to send web traffic to our test blog from our BlogPatrol users to help us to gather, analyze and fix the issues/bugs listed above.
  • FIXED as of July 18, 2008: The "Weekly, Daily, and Hourly" reports were missing data for the current day and its hours.
  • COMPLETED as of July 12, 2008: We have configured the development and test web site on the new server, which will allow us to proceed with bug fixing of issues found on the main site.
  • FIXED as of July 7, 2008: For some users, especially accounts newly created as of July 3rd, the BlogPatrol counter image was not displaying properly on users' blogs (only a "broken X image" appears). For these accounts, BlogPatrol was not counting visits/hits. To obtain the fix for your account: Remove the BlogPatrol counter code presently installed on your blog, and then add the new version of the code using our install instructions.
  • COMPLETED on July 3, 2008: An activity in the works since June 6, the migration of BlogPatrol.com to the new server is complete. We had a number of challenges which delayed the process, but, at last, we've reached the goal of migrating the site to a better machine. Thanks to everyone for your patience, especially during the challenging parts of the migration.
  • COMPLETED on June 10, 2008: We have updated the instructions and screenshots for BlogPatrol Signup Instructions and How do I change the time zone of my BlogPatrol account? to match the new look and feel of BlogPatrol.
  • COMPLETED on June 8, 2008: We have updated the How to add BlogPatrol to a Blogger blog instructions with screenshots that match the new look and feel of BlogPatrol.
  • IMPLEMENTED on June 3, 2008: We have added the ability for you to ignore, or ban, up to four different IP addresses (home, work, wireless and other). In addition, we have enabled the ability to ignore (ban) dynamic IP addresses using the * and ? wildcard characters.
  • FIXED on MAY 22, 2008: User gets logged out if s/he changes password. In order to resume activity in their account, then the user has to click logout and then login with the username and new password. Resolving this issue required some intensive redesign of our scripts, but all for the better for BlogPatrol users!
  • FIXED on May 20, 2008: Bug fixing was delayed for a few days because of firewall issues that prevented our web developer's access to the BlogPatrol server. Issue has been resolved and we are resuming our work to fix bugs and provide enhancements.
  • IMPLEMENTED on May 15, 2008: Amidst the bug fixing, we are working on a cross-promotional agreement with a company doing exciting things on the Web. This cross-promotion required us to develop some new graphics, so we decided to develop and install a BlogPatrol favicon as part of that graphics development project. Enjoy!
  • FIXED on May 13, 2008: We think we have resolved the problem with logging in or staying logged into their account. Please let us know if you find otherwise!
  • FIXED on May 13, 2008: We think we have also fixed the password reset function. Please let us know if you find otherwise.
  • FIXED on May 9, 2008: Review all reports to make sure stats data match from report to report. Correct any errors found as a result of analysis For example, verify data for search engine and keyword search reports.
  • FIXED on April 21, 2008: The "Daily Visitors for the Week of MMM DD to MMM DD" still needs to display the current day when that day has zero (0) visitors. Otherwise, it looks like the report is malfunctioning and not tracking visitors for the current day.
  • FIXED on April 21, 2008: Formatting of URLs in the reports named "Top 10 Pages" and "Last 10 Pages".
  • FIXED on April 18, 2008: In the Stats Dashboard, the display of the time zone's UTC code needs to change with the user's time zone selection.
  • FIXED on April 17, 2008: Made sure that the start and end dates in the title bar of the “Daily Visitors” report correspond exactly to the start and dates of the bar graph data for that report.
  • FIXED on April 17, 2008: Improved formatting of the BlogPatrol reports that contain URL links so that the links no longer line break too early, which left too much empty space on the right side of those reports.
  • FIXED on April 17, 2008: On the BlogPatrol signup form, corrected the username validation routine so that it works properly in Internet Explorer v6+ to notify a new user that they have selected a username that already exists.
  • FIXED on April 17, 2008: Centering of new "Account Settings View Stats Change Password etc." links and placement as one row of data.
  • FIXED on April 17, 2008: The Demo Stats reports were not rendering unless a user was logged into their BlogPatrol account.
  • FIXED on April 16, 2008: The "Top Blogs" list is not rendering in some web browsers such as Mozilla Firefox.
  • FIXED on April 16, 2008: Homepage and other pages become unavailable due to other bug fixes.
  • FIXED on April 14, 2008: "Today's Visits" has a different value than the current day of the "Daily Visitors for Week of MMM DD to MMM DD". When displaying correctly, these two report elements should display the exact same value.
  • FIXED on April 11, 2008: Another issue with the "Details of Last 25 Visitors" is the multiple counting of unique IP addresses. (BlogPatrol is designed to count any given IP address as being a unique visitor over a 24-hour period.)
  • FIXED on April 10, 2008: Many of the web pages are displaying the text in a red font, which when fixed will be a standard black font.
  • FIXED on April 9, 2008: Removal of the display of the User ID # at the top of the login.php once that user has logged into their BlogPatrol account.
  • FIXED on April 9, 2008: On the My Account Settings page, the "Ignore my Computer" (formerly called "Ban my IP") function is not working because it will not save any data in its corresponding data field. Also the "my IP address is..." button is not working.
We will continue to post regular updates as we resolve the above-mentioned issues and/or identify new ones. We're also excited to bring you as many enhancements and improvements as our part-time budget and resources allow.

If you like this article, then click on this link to "Digg It" and help promote BlogPatrol.com. Thanks!

80 comments:

XP said...

my site's last 25 visitors' time are still 6hours back. that means it displays 15:00h for a 9pm visit. My time zone is UTC +8/singapore

thanks.

Tony said...

Thanks for your feedback, xp. We are working to resolve this issue, and all the issues listed above, as quickly as possible.

I really appreciate your patience, and the patience of all our users, as we fix these post-migration bugs to deliver a much improved BlogPatrol service.

Catherine Chandler said...

I was wondering what the hell was going on....I mean, I would love it if as many visitors were coming to my blog as the numbers say, but realistically I'm just not there yet :)

Anonymous said...

The time is wrong. Patiently waiting to be fixed.

Luna

Translating Project said...

Thank you Tony for keeping us updated!

Tony said...

Thanks for your additional comments and support, Luna and translating project.

I'm working closely with the development team to make our imposed deadline of the end of this week, which puts us at Saturday morning for delivery of all the bug fixes.

Msk on the Road said...

Catherine, I wondered where all those people were coming from on my blog too, but have installed three different counters and the numbers are close on all three. There is a surge in visitors that I experience about every ten days. When I go to their sites, I am not sure there is any connection to mine at all, although others are similar in content. I think there is a bug out there somewhere that picks blogs at random and sends them visitors having nothing to do with BlogPatrol.

muse said...

Why is there always a time lag?

Tony said...

Hi Catherine and msk on the road, we have received similar reports of users have a surge in their visitors, just as you describe.

Our analysis concurs with msk on the road's comment: some Blogger blogspot blogs are getting numerous referrals from URLs that begin as http://www.blogger.com/navbar.g?targetBlogID=...

I don't know if this is a bug, but it would be a good issue to raise with the Blogger blogspot support staff.

Tony said...

Hi Muse, nice to hear from you. The time lag that you are referring to is a bug that we are currently working to fix.

Lisa said...

Hi Tony,

My stats are still all over the place with very little consistency anywhere.

Time is off, hourly stats don't total today's, some sites are showing up as referers, but not showing in the 25 detail. And I think from your entry that some of these issues have been marked as resolved.

Anonymous said...

Tony, just want you to know that my time is correct as of today.

This for fixing the bug. :)

Luna

muse said...

Tony this blog is helpful.

muse said...

HELP!
At this moment, I can't logout. I keep getting a white screen, and when I go back to the site, it says that I'm still logged in.

Arik Sturgis said...

Hi Tony,

Thanks for all the work on this stuff. Looks like the times are back in sync for me today.

I agree with Lisa on one point. The referrers are currently not showing up in the "last 25 visitors' section.

And I've had people two specifically open my most recent post as a unique page (I can see that from the 'Last 10 pages visited' report), but this info doesn't show up in the "Last 25 visitors" report like it used to.

Tony said...

Muse: You should be able to login/logout now. Can you let us know if otherwise.

Luna: Thanks for letting us know the reports are working for you again. Can you notify us if you start getting any problems.

Lisa: Thanks for letting us know that the reports are not corrected for you yet. We will be sending a follow-up email to you so we can identify the exact problems that you are getting. We'll re-open the tickets as necessary to fix any remaining issues.

I really appreciate everyone's comments, which help us to know whether or not we are on track with our bug fixes. Please keep your feedback coming!

Arik Sturgis said...

Tony,

Saw your updates regarding these issues. Thanks much. I do need to correct my other post here regarding the time being synced up. As of right now my reports are actually listing visits one hour ahead of what the actual time is. Sorry for the incorrect info before. I guess I must still be recovering from the changed dates for daylight savings time or something...

Thanks again. Keep plugging away.

Courage! :^)

The Cosby Family said...

The link on my blog isn't showing; and I also am unable to get onto your home page. What is the problem???

Tony said...

arik sturgis: Thanks for your clarification, Arik. Every bit of data can help us to fix the issue more quickly, especially when we're trying to resolve all these issues on a part-time schedule with a part-time budget!

the cosby family: Sorry about the website downtime. Unfortunately, sometimes when it rains, it pours. Yesterday, the site was down due to an issue with the server (as opposed to the BlogPatrol website), but that issue has been resolved. ...We'll try to keep the flooding to a minimum.

Anonymous said...

thks! the times are fixed. But it just did not record entries.

Anonymous said...

Looking at my stats, the timezone issue is now fixed =) but whilst the 'last 10 pages visited' is probably showing the most recent visits, none of the other areas [ last 10 referrers, last 25 visitors etc] are, despite the dates being correct..

Arik Sturgis said...

Hi Tony,

I know you say you wanna hear about these things, but now I feel like I'm being a pest! Either that or I have LOTS of problems...

I cleared out my browser cache, cookies, and history, and then I hit my site today. The report did track me as a visitor, and my hit did get tracked on the "Last 10 Pages Visited" report (at the correct time, too!). The "Last 10 Referrers" report also correctly tracked me as a Self-Referrer/Bookmarker.

Here's where the problem comes in. The "Detailed Analysis of Last 25 Visitors" report tracked nothing. I think that's happened a few times for others who have hit my site lately. In fact, is that report supposed to show the last 25 visitors no matter how long the length of time may be since they visited? OR does it only track for the past week like many of the other reports? Because I've only had 10 visitors listed in this report ever since the migration happened, whereas it was 25 before.

Thanks again,
Arik

Anonymous said...

The blogpatrol on my blog does not work anymore. I have tried removing my counter code and then re-entering it onto my blog's template. No joy. Any ideas about what else I could try?

Tony said...

anonymous: Can you send us an email using our web contact form? Please include your username and the URL of your blog. We will do our best to resolve the issue you mention.

Tony said...

Question (Arik): "In fact, is the Detailed Analysis Of The Last 25 Visitors report supposed to show the last 25 visitors no matter how long the length of time may be since they visited? OR does it only track for the past week like many of the other reports?"

Answer (Tony): The report is the former: the last 25 visitors no matter how long the length of time may be since they visited.

Tony said...

Lisa: We've had a chance to check out your BlogPatrol account. You're absolutely right: there are major issues going on with your account. We will investigate and follow up with you one-on-one.

Beanie said...

Tony,

Thanks for all your hard work!

For the record, my stats show up at the right time (ie: The comments are matching with the visit times), but my last 25 visits bear little or no resemblence to my count for the day. Sometimes there are fewer visitors than are counted. Sometimes more. Sometimes vists get counted on a different day than they happened.

Also, suddenly the vast majority of my "non-regular" visitors are popping up as referrer= "Google Search" No search terms. I don't get it.

Any ideas?

FRANK said...

Hi,

My site's visitors for today, 26th April, although being counted, are not being reflected in the graph for the last week's visitors. I don't have today on the graph and I'm sure the visits are getting added to the count for Friday.

Thanks.

FRANK said...

Hi,

I have seemingly lost all my visitors for 26th April. My total should be 23, as the summary does indicate but the graph for the week is showing I have 1 vistor for the whole of today. That's not right,is it?

Can you investigate?

Frank

FRANK said...

Hi, again.

Well, after the graph adjusted itself yesterday it's done the same again today. The visits for Sunday aren't showing up on the weekly graph. It still thinks it's Saturday.

Can this be fixed again please?

Tony said...

Hi Beanie and Frank: I apologize for all the frustration and confusion with your reports.

Our developer is trying out different methods to fix the problems, so that is why you are seeing strange variations in your stats reports.

He is doing his best to fix a complex problem, and I assure you that we are working together to fix this as soon as possible.

Arik Sturgis said...

Hi Tony,

I just verified another error in my reports. I know you answered a previous reply of mine regarding the Last 25 Visitors report:

"Answer (Tony): The report is the former: the last 25 visitors no matter how long the length of time may be since they visited."

Well, if that's the case, then mine's still messed up. It hasn't shown 25 visitors for the past several weeks. In fact, it went from showing 14 yesterday to 11 today. I think it's elminating visitors older than a week, as no one is listed as visited before 4/22. I don't get tons of visitors, FYI. :^)

Also, one visitor from today is listed in this report as visiting at 4:45 p.m. today. Problem is, it's not even 11:30 a.m. here yet. This is also the time the "Last 10 Visitors" reports for this visitor. So it looks like your time tracking got kicked forward several hours again.

Thanks.

Ingrid said...

Hi! Thanks for all of your work--how you do it is a mystery for me. But I was a science major so I'm trying to imagine the trial-and-error you go through. I hope these clues will help with the de-bugging.

I'm on the Central time Chicago (-5) setting and the times for my visitors are showing up as 7 hours later than the time it is here (e.g. I just got a hit at 12:30 and it shows up as 19:30).

Also, hits show up in the "Last 10 Referrers" and "Last 10 pages Visited" that do not register anywhere in the details of 25 visitors. It seems that once a unique visitor's 24-hr window has timed out, that IP address does appear again in the list even if 3 or 4 days have passed between the newest and oldest visitors in the 25. I know I have several friends who check my blog more than once a week and sometimes I see their pages or "Self Referring" in the top 10 list.

Finally, sub-pages show up in the "Top 10 pages visited for week of" list that do not appear in any of the other lists.

Thanks!

Peace,
Ingrid

Tony said...

Hi Arik Sturgis and Ingrid: Our developer released some fixes yesterday that should correct at least some, if not all, of the issues you mention.

Can you help us with our testing by posting any issues that you still find with your reports? Thanks so much for your continued feedback and help!

Tony said...

Arik Sturgis: I'll review the errors you mention with the Last 25 Visitors report and post a follow-up response soon. Thanks for your patience.

jen x said...

The log-in is still not working properly. I'm able to log in the first time, but when I click on "Display All Stats" I'm taken *back* to a log-in page; when I re-enter my ID and password again, the screen just keeps taking me back to the the same log-in page. I can't get off the log-in page unless I start over from the main URL, but I still get the sequence above. This has been happening primarily with Firefox.

Windows XP
Firefox
Blog: http://dailymitzvah.blogspot.com/

Sonshine said...

In your update you state "INVESTIGATING as of May 1: Resetting of the "Today's Visitor" value to zero at certain times of the day, as reported for the time zone UTC-7 America/Los Angeles."

This is also happening to me in the UTC-4 America/Detroit time zone. This has been going on for the last couple of days(yesterday and today I noticed it). Before that it seemed to be fixed.

I just wanted to let you know that this "bug" is happening in more than just one zone.

Tony said...

Sonshine: You're right, and thanks for pointing this out. I've corrected my blog entry to note that the issue is happening "as reported by users of various time zones".

Tony said...

jen x: We have spent the last couple of days trying to duplicate this issue on our test servers, but we have not been able to duplicate the problem.

One solution which I have not mentioned before on this blog:

Can I ask users who are having problems logging in to try to clear the cache from the web browser that they are using to see if doing so will resolve the login problem?

For instructions on how to do this for your particular browser, visit
http://www.blogpatrol.com/clear-cache.php

Please let us know how this goes for you, as your feedback will inform our next step on this troublesome issue.

Feel free to post a comment here for public view, or if you wish to contact us in public, please use our web contact form.

Alain M. Wong said...

Update for: "FIXED as of May 3: Resetting of the "Today's Visitor" value to zero at certain times of the day, as reported by users of various time zones."

My counter has been reset to zero as of 9pm PST this evening. The good news is that the counter has been working correctly throughout the day. So I can see that things are improving!! Please re-open bug. Thanks!

Tony said...

alain m. wong: Thanks for bringing our attention back to this and especially for your patience and loyalty to BlogPatrol. We've re-opened the ticket and it will be investigated within the next 24 hours. I'll post an update on its status as soon as progress is made.

In my testing of the other time zone issues, I'm still finding recurring problems which I'm forwarding to the developer to de-bug.

Anonymous said...

My stats has been very weird this past week. The stats are increasing or decreasing. And the reset to zero thing happens at certain time of the day. And previous stats decreases at a very staggering numbers. So, now I am not sure what is the actual hits my blog is getting at all.

Mwiko said...

My stats seem to be behaving oddly.. Sometimes they are accurate, but then they won't count certain days. The details of the last 25 visitors isn't matching up with the last 10 referrers, which in turn doesn't match up with the last 10 pages visited. Unless they're supposed to be like that..

kljs said...

I doubt my stats are accurate at all this past week. I am having weird increases and decreases to the stats even after the day is over. I even notice my stats for previous week changes too for no reason whatsoever.

Can I trust my stats?

http://kennyljs.com/

Tony said...

Anonymous and kljs: You've been observing the ups-and-downs of our web developer trying to fix the time zone related bugs on our live site.

Normally, we do our development and bug fixes on our test server, but we've been in an emergency status for a while now where we we are trying to rectify numerous errors on the live site that have been affecting everyone's stats reports. Honestly, I did not expect it to require this much time, effort or money to solve the problem of displaying stats according to the selected time zone. Bug fixing, however, is a tricky business that is hard to predict.

The reason why we're having to do all these bug fixes is that BlogPatrol is using a licensed software which the licensing company has not updated or bug fixed in over a year, which is an eternity in the Web 2.0 world. Over the last year, we have taken it upon ourselves to customize and develop the code (allowable by the license) rather than wait for the uncertainty of when the licensing company should decide to start working on their product again.

Finally, I understand why you may doubt if you can trust your stats. Seeing is believing (or disbelieving), and you've seen your stats behave in odd ways recently. Right now, we're in an unenviable position of trying to stamp out numerous, interrelated bugs all having to do with the time zone function which is affecting the display of your stats. The problem, therefore, is in the display of the stats which are tracked, not the tracking of those stats.

As a part-time company with very limited resources, the best that we can do is (1) keep working on these issues until all the problems are resolved and (b) be honest with our users about our progress.

I just want you to know how much I've appreciated everyone's support and feedback during these last few weeks. I am putting all of BlogPatrol's resources (i.e., time and money) into fixing these issues, and your generous encouragement has really kept me going -- not just through these past weeks, but through the years.

Tony said...

Mwiko: The most direct answer to your comment is, "No, absolutely not: The stats should not be displaying in a manner where the reports are inconsistent with each other."

The issue(s) you mention are interrelated with the above-mentioned time zone problems that we are working through.

Bill's Waste of Air said...

Hi, was hoping you can tell me why my blog patrol number has disappeard as of late?
Can't seem to get it to pop back up.
thanks

Derek said...

My counter is NOT showing up in my blog. I've tried changing the counter and replacing the code but it still isn't working...

FRANK said...

I have the same problem as Derek.

My Blogpatrol counter isn't showing in my blog and I'm getting the barest minimum of stats coming in. I have another counter running alongside at the moment and nearly a 1000 visits have not been recorded by Blogpatrol over the last 24 hours or so.

Tony said...

Bill's Waste of Air: I've checked your account, and it looks like your BlogPatrol icon is back online now. I believe your particular issue was related to the challenges we had with our migration. Also, your stats appear to be recording again as well. Can you let me know if you see otherwise?

Tony said...

Derek and Frank: I see that both of your accounts are still having problems. I will ask my web developer to look into this for you within the next 24 to 48 hours. I apologize for this problem, and we will fix it as soon as we possibly can.

Luke said...

Hello, I have the same problem as Derek and Frank. My counter isn't showing up anymore. Can you check my account too, please?

Tony said...

Derek, Frank and Luke: As of 7:00 AM (UTC-4 America/New York) on July 7, we have fixed the error that was causing (a) the BlogPatrol counter icon to disappear from users' blogs and (b) the BlogPatrol counter to stop counting visits/hits on those blogs.

To get this fix for your account(s), can you remove the BlogPatrol countercode presently installed on your blog, and then install the new version of the BlogPatrol code using our instructions.

Derek said...

Thanks Tony - it seems to be working fine.

Luke said...

Thank you. It's working now :)

Zer0_II said...

Do you know when the main site http://blogpatrol.com will be back online? I'm surprised that I am the only person who has enquired about this issue. It leaves me wondering if this is some type of problem on my end. From what I read on the blog it appears that all the issues have been fixed and everything is working fine, but this is obviously not the case on my end. Am I overlooking something? Please give me some feedback. I miss my stats, the downtime is frustrating, and I am considering using an alternative (but I would prefer not to).

Sincerely,
Michael Trent

Tony said...

Derek and Luke: Thanks for your follow-up comments. I'm so glad your accounts are back online for you!

Tony said...

Zer0_II: I understand your frustration, as the server down-time has been driving me nuts.

I discovered that the server was offline for some hours on July 11 & 12. I then contacted my server administration company to rectify the problem, which they did. However, their monitoring services should have picked up on this issue so that they could rectify it on their own. I have communicated to them my disappointment in their poor performance.

Overall, the move to the new server has had many more headaches than I expected -- and I planned for it using worst case scenarios. Just goes to show that even your most pessimistic planning still can be too optimistic.

Hopefully any issues with the server will be at a minimum moving forward.

Tony said...

lisa, arik sturgis, anonymous, beanie, frank, ingrid, jen x, sonshine, alain m. wong, mwiko, and kljs: Happy news! We have resolved the inconsistencies in the display of data in our stats reports, as you've all described so helpfully in your comments. ...We literally quoted your comments in the business requirements we submitted to our developer.

Thanks so much for taking the time to help us to get our reports working consistently again. If you spot any other errors, please let us know via comment here or via our web contact form.

SIGNAL said...

My counter at http://reportmysignal.blogspot.com is not functioning for the last six weeks. When will the bugs be fixed???

Tony said...

signal: I understand your frustrations, as I'm having them too. The last bug fix that my developer attempted caused the system to slow down to the point where people had trouble logging in. I apologize for the slowness in getting the issues resolved. I will continue to push my developer to get the fixes done correctly.

SIGNAL said...

My blogger counter at http://reportmysignal.blogspot.com is static for over 8 weeks now, just showing the same figure. When will the bugs be resolved. Will we have to reset the counter?

Tony said...

signal: We have responded to your comments on this blog, and also directly to you via email. It is possible that you did not receive our email messages, so we will attempt to contact you again from our primary email account and also our alternate one.

In the mean time, we have reviewed the source code to your blog, and we found that the BlogPatrol counter code (javascript) is not currently installed on your blog, as of August 27, 2008, at 4:36 PM EDT (New York). The reason why your BlogPatrol account has not incremented is that BlogPatrol cannot track your statistics unless the code is installed on your blog.

Instructions for installing the BlogPatrol code are available on the following blog post.

Mark said...

Hi Tony,

Ever since the upgrade, I am not seeing referrers most of the time. They are all "Self-referring" or "Bookmark", which I very much doubt. Any idea when this will be fixed? I like to know where my visitors are coming from.

Beanie said...

Hi Tony,

I shouldn't complain about my free blog stats. I know I shouldn't. You rock. Seriously.

With that said, I haven't had a return of a keyword referral in AGES. Did that get disabled? Everything that isn't a "Self-referral/Bookmark" just says "Google Search". Is anyone esle having this problem?

Thanks!!

Beanie

Tony said...

mark and beanie: I have submitted your comments, and emails expressing similar problems, as a requirement to my web developer, who hopefully will resolve the "referrer" and "keyword" issues by the end of next week. Thanks for your patience and friendly humor!

weetzdom tooth said...

hey, just wanna say your reports are neat and nice! thank you so much :) really appreciate.

just one observation: friends from australia who read my blog does not seem to get 'registered' in the last 25 visitors report :)

also, would there be an option to view details of last 50 visitors instead Wahahaa... i know i am asking for too much ! Just that i only have time to monitor this at the end of the day, and 25 could be not sufficient ;)

Fransiska Ike said...

How about daily report by email? It's a nifty feature to have, IMHO. ^^

BX124N said...

hey, thank you. all of this stuff really helped me out, so i hope you'll come visit my blog soon. you might be surprised. www.BX124N.blogspot.com

Brian Tucker said...

My counter is not logging total visitors and not showing them in "last 25" They show up on "last 10 pages viewed".

I'm trying to sell ads on my blog, and this isn't helping.

web design said...

So detailed!!thanks!

Padosh said...

Thank you so much!!!! i just installed this and its MEga cool!!!!

skyewriter said...

Dear Blog patrol folks:
First, thanks for everything you do.

I am just wondering why my hit counter isn't working?

I have people visiting and posting comments, but they are:

A) Not showing up in my counter

B) Not appearing in the details of my last 25 visitors

and

C) Not appearing in my "Show Stats" link.

Again, thanks for all you do in providing this awesome service.

cicero said...

Hi Tony,
I suddenly cannot login with my username and password, although I've been trying for a long time. I reset my Safari browser, and emptied the cache but no luck. On my blogger page the blogpatrol icon appears as a "?" (question mark symbol).

Has my account been deleted on accident? I couldn't find my account info. by "lost password" methods, either.

Laura said...

Yesterday things were fine, but today my widget is invisible and I can't log into my account. I noticed my friend's blogpatrol counter on her blog is also invisible. What's up?

Tony said...

cicero and Laura: I'm so sorry for the problems that occurred with everyone's BlogPatrol accounts on June 11 and 12.

We made some important changes to increase the security on our server, and there were unintended effects which caused the BlogPatrol service to be unavailable for an extended period of time. Therefore, stats were recorded only intermittently on June 11 and 12.

The system is now available again for you to access your account(s). I regret the down-time and apologize for the frustration and inconvenience.

Please let me know if you are still having any difficulties logging into your BlogPatrol account.

FRANK said...

Something very odd has happened to the Layouts page on my blog.

Ordinarily the Layout mirrors the front page of my blog with all the various items laid out as they appear on the blog. Nice and easy to navigate, place new gadgets etc

Now, all I've got is everything arranged in one very long list. The mirroring of the layout has just vanished and it's actually hard to find all the sections of the blog to change anything as they are piled up on each other in a long list.

Very odd. What's caused this and is it fixable please? Could it be something to do with the recent upgrades of Firefox and Opera?

Anikin Skywriter said...

Okay fans! I found a FB group for the fans of blogpatrol. I am not a fan because I don't have a Facebook account, but it is up there for those of you who want to be fans:
http://www.facebook.com/groups/create.php?customize&gid=189658394364#/group.php?gid=189658394364&ref=search&sid=1128796280.2224301682..1

Anonymous said...

Thanks for post

Bosch Servisi

Alison said...

Blogpatrol is down right now. Service recently has been awful: incorrect stats, pages not loading, and above all, zero reponse to messages/requests for support. What happened??? This used to be good... not any more!