Friday, May 11, 2007

Communicating earlier and more often

I've read a lot of comments expressing your anger and disappointment about:

1. how long it's taking to get our functionality back online
2. the lack of updates concerning our progress

I apologize for the lack of updates, which is entirely my own fault. I understand that you're not happy with us when we don't communicate what's going on, especially during a time when the site's functionality is so limited. I will personally do better to communicate earlier and more often with you especially while you're waiting on us to finish the work to get the system going again.

It has taken so long because of various issues, as described in my previous post, but also because we're being very careful. We're very serious about providing an excellent service, and our commitment has required us to turn everything we do upside down in order to get it right side up.

Quality takes time, especially when all we've got is two guys completely rebuilding a web site on a shoe string budget! We're being careful, and it means we've taken longer than anyone would want, but the results will be worth it.

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5 comments:

Anonymous said...

"Results are worth it"????? What results? I haven't been able to see any blog stats in MONTHS now. I'm looking for a new blog stat tracker because you guys obviously aren't getting it together.

Anonymous said...

Why don't you read the above - 2 guys providing something FOR FREE and you're complaining. Sheesh :(

Give the guys a break - I'm sure they're doing the best they can.

V said...

I'm still with you guys! ^^ I trust that your efforts will be worth it... so keep it up!! You have my full support.

kumyeow said...

Hi tony!!

Appreciate what u guys are doing now, Keep up the good work.

It`s very tedious to get everything right, keep up the good work , do not get demoralise by some discouraging words.

your hardworks are appreciated. keep it up.

Sean

Kee Chor 基礎 said...

I am waiting... patiently. After looking around for while, BlogPatrol is still the best for me. Make it better!