Tuesday, January 22, 2008

How to Fix your BlogPatrol Account

Originally posted on January 22, 2008 at 4:47 PM UTC-5 America/New York.
Last updated on January 25, 2008 at 4:12 AM.

BlogPatrol users are reporting that BlogPatrol has stopped working on their Blogger (blogspot.com) blogs as of last Friday, January 18, 2008.

Symptoms:

  1. Not all BlogPatrol accounts are affected. It appears that those Blogspot.com blogs which have the BlogPatrol code installed in the footer (i.e., along the bottom) of their blog template are the ones experiencing problems.
  2. When you view the Layout and Page Elements of your blog on Blogspot.com, you do not see any Page Element label where you have installed the BlogPatrol code. (Prior to 2007, Blogspot.com used to allow insertion of code like BlogPatrol's directly into the HTML template. Since 2007, bloggers now have to insert BlogPatrol code as a Page Element.) It appears that Blogspot.com has done some kind of refresh where "legacy installations" of BlogPatrol's code that used to work now no longer work after January 18, 2008.

To get your BlogPatrol account working again:

  1. remove the BlogPatrol code where you have it installed now
  2. install it on your blog again using our instructions

In case you need it, the long form of the URL for our install instructions is http://thepatrolblog.blogspot.com/search/label/Install%20on%20Blogger

If you would like personalized assistance from BlogPatrol Support, please contact us using our web contact form. Thanks as always for using the BlogPatrol service.

If you like this article, then click on this link to "Digg It" and help promote BlogPatrol.com. Thanks!

8 comments:

Zer0_II said...

I have a similar problem that hopefully you can help me with. Blogpatrol is counting visitors to my page, however the counter is not showing up. I'm very familiar with html and the code was placed in my sidebar as instructed, however I'm just seeing the typical blank box that one would see when an image can't load. Any advice would be greatly appreciated.

Tony said...

Hi zer0_ii:

Thanks for letting us know about this. We have sent a message to the email address registered with your BlogPatrol account so that we can help you with this one-on-one.

Tanyas Photography said...

I also have the same issue, could you send me an email as well?

Tony said...

Hi Tanya:

Yes, BlogPatrol Support has responded to you via email using the address that we have on record for your account.

MonsterBug Blankets said...

Tony--Me too!! The counter was working fine until this evening--and there's nothing where the blog patrol box was. :) I thought I was going crazy! Thanks!
Jennifer
MonsterBug Blankets

Tony said...

Hi MonsterBug Blankets:

Yes, BlogPatrol Support has also responded to via the email address that we have on record for your account.

Akelamalu said...

I have the same problem as zer0 ii can you send me an email please?

Tony said...

Hi Akelamalu: Yes, per your request, we have sent a message to you via the email address registered with your account.